Your satisfaction is our top priority.
You are eligible for a full refund of the purchase price, including original shipping costs, if you are dissatisfied with your purchase due to an error on the seller’s part or if the order doesn’t arrive. If you receive the incorrect item or if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the seller within 30 days of the purchase date and in the same condition you received it in.
In cases where the order is returned to the seller for any of the following reasons, the refund price includes the item price only: incomplete address, unclaimed, returned to sender, or similar.
Return shipping is calculated as equal to original shipping costs. If the order was sent with free shipping, you are responsible for the return shipping cost.
Your refund will be processed to your credit card once the seller receives the item(s) back. We recommend that you use a trackable method of shipment; if the return doesn’t arrive and tracking isn’t provided, the refund will be cancelled.
The best way to initiate a refund or return is to call directly (303) 758-9113 from 10am to 6pm (Mountain Time) and let us know of your dissatisfaction with the order as soon as possible.